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The Cost Of Mediocracy

For me, the ultimate challenge to conquer my own laziness is to take the first step. After that, I tend to see something through to completion. So, here is a practice post about the new direction I'm hoping to take with this Blog.

This weekend I played Elder Scrolls: Oblivion until I got sick of it (again) and then changed gears over to Jade Empire: Special Edition. Unfortunately, as my Gamespot review attests this edition of Jade Empire is "Special" in the wrong way. Here is a game that tried very hard to become a work of art, but tragically falls short due to a few nasty technical glitches, the most severe of which being a performance leak I am encountering.

I tried Take2 tech support, but they were unable to do a thing for me. Driver changes, disabling devices, and reinstalling the game wouldn't solve the problem, and that's all they knew how to do. So they simply stopped talking to me. It isn't their fault, I did tech support before and I know that the customer service rep is just a cog in the middle. I can complain at them all I want, but the problem is what lies on the other side: Their higher ups don't train them nor provide paths of escalation that genuinely can solve the problem because they simply don't think it's worth the money.

Scott Adams is being too kind. This is the essence of pointy-haired bossness. Much of corporate America isn't just comically inept: it has a serious brain tumor.

To understand my complaint, you have to bear in mind that I consider games to be an artistic medium. To take all the effort involved into Jade Empire and be absolutely unable to support it is a sacrilege, in my eyes. It's like Leonardo da Vinci having to paint the Mona Lisa in shades of grey instead of color because his funders were cheap. Thus discouraged, the Mona Lisa loses the mysteriousness of her smile. It comes off as an unremarkable piece, and today the only person who knows about it is the guy who has it buried along with all the other worthless junk he keeps in his attic.

Games are an artistic medium, so why are those who are funding them acting like they're not worth the effort of being excellent?

You might think you're just keeping your company afloat and your employees paid, but in saving a few bucks, you're blowing your chance at immortality. What price can you put on that?


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